How much is postage?
Theres no getting away from it, postage is expensive. To keep our prices as fair and as reasonable as possible and for transparency, we have chosen to charge a flat rate per order rather than inflate prices to absorb postage costs and offer ‘free or included postage’- The more you buy the more you save.
Flat rate P&P - £3.65 per order, Royal Mail UK tracked 48, this is the cost price charged and will be reviewed periodically to ensure cheapest/reliable service.
Free local collection available by arrangement from AA - please specify in order notes/requests.
How long will delivery take?
So that you receive the freshest possible product we roast according to demand, therefore to allow us to roast, rest, degass, package, dispatch and deliver your order please allow 4-5 business days.
Do you do Emergency Services discount?
Yes - We are proud to introduce our new Community Giveback Discount, offering 10% off for members of frontline emergency and public service organisations as a small thank you for your service and commitment.
Eligible services include, but are not limited to:
- NHS Clinical Staff
- Paramedics & Ambulance Technicians
- Healthcare Assistants (HCAs)
- Community Care Workers
- Police Services
- Fire & Rescue Services
- Prison Officers
- Armed Forces Personnel
- Coastguard
- RNLI
- Mountain & Lowland Rescue Teams
To receive your reusable discount code, simply send a quick verification message from your work email address to 999@thecrackingbean.co.uk and we’ll get you set up.
Do you take requests for specific Coffees?
Sure, if you have anything particular in mind, let us know via contact us page or WhatsApp and we will see if we can source it for you.
Are you a real business or are you a dropshipper or white label business?
Yes, we are a real business, we roast and pack in house to our own roasting profiles. No gimmicks, no dropshipping or white labelling.
Is your packaging recyclable?
Yes, we are trying to be as sustainable as possible by utilising a selection of reusable/recycling packaging. Our pouches and aluminium storage pots are fully recyclable where facilities available and encourage the use of our reusable tins with refill bags. We are working to reduce our use of plastics - watch this space for updates to move to fully compostable alternatives.
Where are your Coffees from?
All over the world - each listing will detail the producing Country.
What certifications do your Coffees have?
That varies. Because we source different beans throughout the year, their certifications will vary according to the Country, Plantation or Estate they are grown in. Accreditations and values will be detailed in each product listing.
Are your Coffees sustainably sourced?
We try our best to source sustainably certified products prioritising Fairtrade and Rainforest Alliance, but also include origins promoting social initiatives. All products will detail relevant certifications and initiatives.
What’s the best way to store my Coffee?
Firstly, buy whole beans! Wholebeans can maintain their freshness for up 5 times longer than pre ground Coffee as once ground, oils and flavours are quickly released.
Once roasted, coffee beans are best left for a few days prior to grinding and drinking, this will allow the complex flavours and oils to settle - like a fine wine, the Beans will mature and their flavour profile will change throughout the process.
Beans should be stored in a container that has a one way valve to allow off gassing, kept in a cool dry, dark place away from direct sunlight and heat sources or contaminants such as strong foods or spices.
Can you grind my beans for me?
So, yes, after listening to your feedback, I’m pleased to announce that The Cracking Bean now offers freshly ground coffee in three carefully selected grind options:
☕ Espresso – for espresso machines and moka pots
☕ Filter – ideal for filter machines, V60s and pour-over brewing
☕ Cafetière – perfect for French press brewing
It’s worth noting that while these options make it easier to enjoy great coffee without a grinder, a generic grind setting will always be a compromise. It removes the ability to fine-tune the grind to suit your individual taste, brewing process, and specific machine. Even small adjustments in grind size can have a big impact on flavour, strength, and balance, which is why grinding at home still offers the most control and the most personalised cup.
Every bag is still roasted to order, and if you choose a ground option, it will be ground immediately before it’s packed and dispatched to give you the freshest coffee possible. We are looking at providing some discounted at home grinders to help, watch this space!
What’s the best before date?
As a general guide, beans will be at their best anything from around 7-14 days after roasting and best used within 8 weeks, although if stored well will last for months.
All of our beans have a 3 month ‘Best Before Date’ from point of roasting, however Coffee beans are classed as herbs and spices which allows a 2 year use by date - this lengthy date is used by average shop bought bean producers and as such they can be fairly old by the time you use them.